🐕 Pawaro

← Back to homepage

General Terms & Conditions of Pawaro

Version 2026-04 · Valid from 2026-04-01

§ 1 Scope & parties

These general terms and conditions (hereinafter "Terms") govern the contract between Pawaro (hereinafter "Pawaro", "we" or "us") and the commercial user who uses Pawaro as a SaaS service for booking management, customer administration and payment handling of dog sitter / dog trainer services (hereinafter "provider" or "customer").

The terms address entrepreneurs within the meaning of § 14 BGB. Use as a consumer is not intended.

§ 2 Subject matter

Pawaro provides a multi-tenant web application that enables providers to:

  • maintain a public booking page under a subdomain and/or their own domain,
  • manage services, opening hours, customers and their dogs,
  • accept online payments via their own Stripe account (without platform commission),
  • handle deposits and balance payments via Stripe.

§ 3 Conclusion of contract & trial period

The contract is concluded by online registration and confirmation of these Terms. A 30-day free trial is granted. After expiry the paid tariff starts unless the customer cancels in text form before the end of the trial.

§ 4 Prices & payment

The platform fee is shown during registration and on the pricing page. It is charged monthly in advance via Stripe.

Payments of the provider's end customers flow directly to the provider's own Stripe account. Pawaro does not receive any commission and is not a party to such contracts.

§ 5 Obligations of the provider

  • correct and complete imprint, privacy policy and terms at tenant level;
  • correct tax and commercial treatment of its own turnover;
  • securing access data, in particular administrator and Stripe credentials;
  • compliance with applicable data protection (GDPR) and animal-welfare regulations.

§ 6 Database & hosting — important notice

Notice on use of the Pawaro-provided database:
The Pawaro-hosted database is provided FOR TESTING AND EVALUATION PURPOSES ONLY. For productive operation each provider is strongly recommended to connect their own dedicated MySQL database (configurable in the admin area).

Pawaro expressly DISCLAIMS any liability for data loss, data corruption, unavailability, performance degradation or security incidents concerning data stored in the Pawaro-provided shared database. Backups are performed on a best-effort basis and are NOT guaranteed. The provider is itself responsible for regular export/backup of its data.

When using an own MySQL database: Pawaro's liability is limited to gross negligence and intent for the operation of the application on Pawaro servers; the provider is responsible for backups, access control and availability of its own database.

§ 7 Availability & SLA

Pawaro strives for 99 % availability per calendar month, measured as 24/7 average. Downtimes for maintenance, updates and events of force majeure are excluded. No binding service-level agreement is granted unless separately agreed.

§ 8 Liability

Pawaro is liable without limitation for damages caused intentionally or through gross negligence and for damages resulting from injury to life, body or health. For damages due to slight negligence Pawaro is liable only in case of breach of essential contractual obligations (cardinal obligations) and only for typical, foreseeable damage.

Liability for data loss is limited to the typical recovery effort that would have occurred if the customer had created regular and appropriate backups. Warranty and liability for the Pawaro-hosted test database are excluded as described in § 6.

Pawaro is not liable for contracts concluded between a provider and its end customers. The provider is solely responsible for the content and execution of its services.

§ 9 Term & termination

The contract runs on a monthly basis and may be terminated by either party at the end of the current billing cycle. The termination must be made in text form (e.g. email).

§ 10 Data protection

The provider acts as controller for its end customer data. Pawaro processes this data as processor within the meaning of Art. 28 GDPR. A data processing agreement is part of these Terms; details see privacy policy.

§ 11 Changes to the Terms

Pawaro may adapt these Terms if required for legal or technical reasons. Changes will be announced at least 30 days in advance; continued use constitutes acceptance.

§ 12 Final provisions

German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is the registered seat of Pawaro insofar as the customer is a merchant, a legal entity under public law or a special fund under public law. Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.